QR's structure is grounded on the efficient servicing of its customers. We do this through focusing on four distinct lines of business:

• Freight and logistics services 
• Commuter and long-distance passenger services
• Track access for our narrow, standard and dual gauge network
• Rail-specific expert services.                      

These businesses are supported by a number of internal and corporate support units.

However, its structure also works to:

• ensure continual improvement of the corporation's operations as an integrated railway business
• deliver economic returns and benefits
• meet the needs of our stakeholders, neighbours and the communities in which we operate.