QR aims to achieve the following goals over the next five years: 

• QR is recognised as a national leader in transport solutions with global reach. 
• Our shareholders value QR as a sound commercial investment. 
• QR’s people are recognised for service excellence. 
• The Queensland Government values QR as the preferred commercial supplier for passenger, network and other rail services. 
• Customers are able to achieve their sustainability outcomes through the use of QR’s services and products.