We want our customers and stakeholders to be impressed by our environmental performance so that they choose QR ahead of all other transport options. To achieve this we will demonstrate effective management of our environmental risks. There are ongoing opportunities for QR to enhance its environmental performance and improve its corporate reputation.

QR Ltd has an Environmental Sustainability Policy that commits the organisation to: 

• managing all its operational activities and services in an environmentally responsible manner to meet legal, social and moral obligations
• an aspirational to a goal of zero harm to the natural environment
• being proactive in developing means by which our business can grow in an environmentally sustainable manner. 

To achieve its desired sustainability outcomes, QR will consider environmental issues as a part of everyday decision-making processes and will:

• maintain an Environment Management System based on identifying and reducing major environmental hazards and impacts from our operations through resource management, preventing pollution, minimising emissions and waste, and protecting significant habitats; 
• ensure open communication with the community, industry and the government on environmental issues; and
• create an environmentally aware culture based on our ZERO Harm philosophy where everyone accepts accountability for their action.